Saturday, November 22, 2014

Saturday

What I'm doing between questions: catching up on endless RSS feeds, and subject heading cleanup.

I had to return to this because of the first question I was asked today....

11:00
  • [phone] "Is 'duh' a real word?" Yes, it's in our 2003 Merriam-Webster. And we need an updated Dictionary here at Ref....
  • Guest pass for internet
  • "Can I have headphones?" We have earbuds (and normally headphones) to purchase for $1. "Oh. Nevermind"
  • Note to staff about Werewolf suddenly drifting towards scamming for money and lying about returning material -- and as I wrote that, she came over to ask about printing and somehow she's killed the taskbar/tab of the Firefox page, so ... yeah she's still coming in in spite of the 10 month break in updating this blog
  • "I don't have a 'user key' for this class I'm trying to register for" Click on "pay" and you don't need one. ;-)
  • Sam won't let kid login -- I go over and eventually it works (had to delete his password...twice!)
  • Also, same kid, Google docs won't print because of something Adobe related
  • User Key kid can't open class docs, also because of Adobe
  • [notes to tech people about all this]
  • Signing out of study room (a person who knows where the clock is AND how to read it!)
  • Wolf wants to know how to find and print the next king she wants a picture of...but has to go right now (eyeroll from me) 
12:00
  • Staff member here on her day off looking for books on Amelia Earhart  -- we chat
  • Dude shows me his hand-made lanyard for his flashdrive that has a Doctor Who ID badge on it (his name and phone # on the back)  -- BRILL!
  • Another person who knows where the clock is and how to use it (signing IN this time)
  • Help scanning to email
  • "Should I say 'yes' to downloading Adobe?" I go click on it to ensure plausible deniability for the patron
  • Help scanning to email-- awesome
  • Request for vols 1 & 2 of Attack on Titan No Regrets -- we'll buy since we have the main series
  • Scratch paper
  • Pictures of atoms (after a lengthy reference interview that started with "science"--fun kids though)

Wednesday, January 22, 2014

Wednesday

What I'm doing between questions: checkign the Death Dates list from last September to see what's in our catalog...so . far . behind . . .

Two librarians are gone today, as well as two regular circ staff, and the director. This week has been rather mayhemish already, not even counting the staff drama.

2:00
  • Pay to print
  • I cannot stand looking at this crapola tape residue on the top of the desk another second!! Clorox wipes and various flat edges and elbow grease and it's finally gone--and now there is one 8" square of the desk that is cleaner than clean
  • Local weekly paper
  • Meanwhile, I'm being visually assaulted by a pudgy middle-aged buttcrack 10 feet from me. Dude could set the building on fire and I wouldn't look his direction
  • Question from tech person about whether DVDs have labels
  • Problem with logging on to the net with guest pass
  • I restart a few computers that are looking weird...and that doesn't really help
  • ...and discover someone else with a shirt/trouser gap....
  • Pay to print
  • Butt-Crack Dude's phone rings ("What Does the Fox Say?") and he leaves
  • Two people sign up for Study Room use and by the way, who is that in #3? No one signed in...I check and she's just leaving
  • Paper is back
  • There are a lot of homeless guys people here today, meeting and greeting
  • Study room shifting around
  • Pay to print
  • Another tech with a question about Scooby Doo DVDs = small kids' section or older kids' section?
  • Want ads fodler is back (oh, yeah, didn't even notice it was gone)
  • In my email:
    I just got off the phone with a representative from [vendor]. They make customized pencils and magnets and water bottles and the like for businesses and libraries. This is the second time I have had someone try to sell me mood pencils for $1,000 a box. I do not want to deal with them anymore. They come up on the caller ID as '[acronym].' If you see that and they ask for me, please tell them I am unavailable or not interested.
    I would add "dead" to the last, just to be sure they got the point ("the point" ha ha ha--I'm losing it)

3:00
  • "Something weird is on my computer screen" [wow, last person's Word docs are still there...I delete them]
  • The director's response to previous email:
    Better yet, refer them to me. I am long past holding back on telling pushy vendors to leave my staff and myself alone.
  • [phone] My Brother Sam Is Dead (our copy is out)
  • Purchase headphones
  • Non-local library patron needs to use internet; I add his card to our database
  • More time online
  • Library's address (for online map directions)
  • Chat with the usual regular guy--that I like--which he begins by saying "Good night for chili" and I ask if he's bringing me a bowl since I work till 9. I really do like this guy a lot
  • Mac (uh oh) PDF document saved on his laptop, won't print when USB is in our computers...ok, so technically, it will print but the parts he's filled in don't show up [some kind of 'translation' issue]; he ends up suggesting, theoretically, that he plug his Macbook into our printer and going direct. "Theoretically," it works, and he can fax now those "theoretical" pages off to the employer
  • Celiac disease and gluten-free stuff
  • Why do we have two different kinds of headphones back here to sell? Email sent...

4:00
  • [phone] Dr Brand that I used to bring my aunt to in the 1930s...yup, found him and the guy tells me a couple of fun stories about the Good Old Days
  • [phone] Everyone's favorite (or not) Werewolf, needs books about Wuertemmburg in the 18th century
  • Pay to print
  • Reserve for The Secret Rooms [and I put my name down for it too because it's about Belvoir Castle near where my sister's family grew up]
  • Signing out of study room
  • Pay to print
  • Children's librarian points out a book that has no photo in the catalog [can't get it to show, sorry]
  • Guest internet pass
  • Our local "nice" drunk is back, a little inebriated, but generally ok-ish

Friday, November 29, 2013

Friday

What I'm doing between questions: ILL requests and generally trying to keep myself mentally distracted.

9:00
  • Dude needs help getting his friend to [nearby state] and out of dude's basement because dude's wife is getting increasingly annoyed with friend living in their basement -- fifteen minutes of trying to come up with suggestions for him, and generally listening to the dude vent. Another patron pokes he head around a pillar 10 feet away and sighs heavily before sitting back down at his computer....
  • ....so once dude leaves, I ask The Sigher if he needs help. His reply: "What, did that guy just come in to socialize?" I reply that he needed help and it was a complicated situation (which this guy CERTAINLY could hear), and it is my job to help people. "He's been talking for 10 minutes!" ??? Well, people do talk.... "This is why I come in here early!" [???  WTF JUST HAPPENED?? Bah humbug to you too, asswipe *]
  • Several reserve requests arrive from ILL person
  • Railroad magazines ("wailwoad"--it's definitely early!) [Model Railroad is perfect, yay]
  • Property tax bills for homes in sunbelt state [actually, first I looked up her card number, but eventually it just seemed easier to do the whole thing for her]-- she even pays me for printing without me having to remind her

10:00
  • ...waiting for The Sigher to get all bent out of shape about two women working together on a computer across the reference area; there is instruction going on, and not particularly silently....
  • Help with getting into Word [to type her annual Christmas letter, just like last year and, apparently, the year before that!]
  • Local weekly paper
  • Pay to print

3:00 in children's room
  • The day hasn't improved since I left the desk this morning, so I'm just trying to hang on at this point
  • "Why is my card blocked?" [no parent's name in Guardian field, and fines of more than $6]
  • Worried 8- or 9-year-old notices her mom has left the room, can't find her, didn't hear her say she'd be back in "15 minutes"...is concerned, even though her stuff is all here  -- aah, here she comes!
  • Bathroom key
  • Those are crafts to take home -- "Can I take two?" 
  • "How much was that fine?" asks the kid from earlier
  • Keys for cleaning dude
  • ...and back

4:00 in children's room
  • There is card-playing going on at one of the tables across from me: Go Fish, I think
  • ...they've moved on to War
  • Just realized I'm freezing!!
  • Bathroom key
  • "Where do I return books?" [at circulation, which you walked past] Oh, duh. "What about my daughter's first library card picture?" [still hanging on the wall--he finds it]  "OK, good, now I'll go back over and return these and head to Santa's hut to get it warm for him and the kids tonight."  [I love living in a small town!!]
_____________
* Mind you, this hits a little harder today anyway, since at my review on Wednesday I was told to keep the chatter in the workroom down, and also to "treat the staff the way you treat the patrons" i.e., keep my anger in check. So, yeah, asswipe...you're lucky your a patron, or I guess I'd probably rip you to pieces. Cuz apparently I do that to staff.

Saturday, October 26, 2013

Saturday

What I'm doing between questions: checking to be sure we have all the Man Booker short-listed titles (and winner), cleaning up the on-order material, and reading reviews.

1:00
  • Pay to print
  • Computer shut down [he actually accidentally punched the off button]
  • Refesh time
  • I'm instructed to "stay warm" by one of our regulars [who has sprouted a beard since I last saw him...oddly charming]
  • Help with the scanner...picture coming up too dark [and the Queen of Technology--hah!--fixes it all up]

2:00
  • [phone] Three items requested: we have one on the shelf, another is checked out, and the third hasn't been released yet so I do a request for purchase
  • "Catholic" movies [for teens...er....]
  • Look up card #, and can she ask for extra time if she needs it [blah blah, basically yes, unless...]
  • [phone] Morality and moral controversies [uh, no, probably a college library...]
  • Borrow the USB drive
  • Librarian H warns me that she sent a woman here to use a study room because the quiet area she was in suddenly was invaded by a group of kids working on a project ; she arrives, grumpy as promised

3:00
  • [Big City Nearby] magazine from this August [so much easier to get to these now that we've moved them to the reference area]
  • A flock of baby Mormons arrive....
  • [phone] "Amazing Grace" the DVD [is here, and I set it aside for her]
  • ...at the same time "Dead Poet's Society" [our copy has disappeared, so she's out of luck :(]
  • Renew expired nearby-library card...front desk [takes awhile to sort this out due to language issues, but we're good]
  • Pay to print
  • "Do you have any hard candies?" [his throat is dry]
  • Help with photocopying
  • Pay to print
  • VERY complicated question about a college paper on the character traits and ethics of Katniss Everdeen

4:00
  • Pay to print
  • Refresh patron time (and calm him down, since the guy next to him--the hard candy dude--is coughing...so...MOVE, buddy!...and he does, without me having to say it)
  • Very Loud Woman needs Debbie Newcomb [i.e. Macomber] books
  • Discussion with Children's Librarian post-Día de los Muertos program about cleanup and her after-work activities [mine included shoving food in my piehole and going to sleep]
  • ...and the panic of closing commences

Saturday, August 17, 2013

Saturday

What I'm doing between questions: checking the catalog for dead people--I'm only 10 months behidn.

9:00 in kids' room
The entire children's room has been overhauled in the last day and a half--I knew about some of it when I left work on Thursday, but today it's totally rearranged, except for the books. And, naturally, the only email from the children's librarian mentions one part of the whole thing, something that's been ongoing for several days this week. So, yay: where are the puppets? I dunno. Where are the magazines? I dunno. Where are the intermediate-level activity kits? I dunno. [OK, actually, I do know, but only because I've prowled around and been given a heads-up by another staff member]
  • Easy books about occupations [they are now with the occupation....]
  • The Calling (Tiernan) [our copy isn't there, so I place a hold on it]
  • Woman from church comes in with a new pink cast (replacing the former over-the-elbow cast of two weeks ago); she's looking for books for her grandkids

10:00 in kids' room
  • Discussion of teacher cards and dual-language and checkout limits....
  • Look up library card number for SAM use
  • Oh carp that twerpy kid is here--it's his sister who needed her card # [the freckle-faced one in this post]
  • Librarian J wanders in with new magazines to shelve--and doesn't know where the magazines are now 
  • Bathroom keys for cleaning dude ... and back
  • Twerpy kid, his sister, and mom leave [he'd been pestering the grandpa/grandson on their computer--thank God for other kids' patient grandpas!]

11:00
  • [phone] Do we have public computers with floppy drives? [no, but we do have an external floppy drive that patrons can borrow]
  • I've already had to move three public-area chairs that apparently Librarian J didn't notice were completely out of their places, and while I'm up a do a quick walk-thru to get the lay of the land; there's a guy reading the paper with one of his shoes off ... lol
  • Of Mice and Men [for a h.s. kid--and it's here!--who just finished 1984 and loved it. YAY!]
  • Help with setting up Excel page for bill payment [the gentleman calls me "Señorita" thus earning massive cred for being blind to all the gray in my hair... ;-)]
  • Copier not giving change--out of order sign on it

12:00
  • Cleaning guy wheels past with mops, et al. [I suppose cleaning the bathrooms at the same time you mop them would cause some kind of short circuit?]
  • Oh, really?! BOTH copiers are out?! NIIIIIIICE. Good thing the scan station is working, unless you need legal-size
  •  ...and then I got swamped

Wednesday, August 07, 2013

Wednesday

What I'm doing between questions: checking the roof for worsening leaks, and various "do we have this?" lists against our catalog. [I also have vertigo today, so I'm trying not to move my head too much or too fast. And I'm crabby, too.]

12:00
  • "How do I get onto the Internet?" [new card--just sit down and go]
  • Please, Librarian F: talk squawk a little louder because we can't actually hear EVERY word you're saying in your office!
  • Sign in for study room (x2, oddly) 
  • One of those guys needs a guest pass for the internet
  • "What's my password?" [I show her]
  • Help with saving a screenshot and emailing it to himself
  • Add money to SAM account
  • Fax [of course the new system doesn't send the confirmation email right, so I end up sending the fax the old way, which of course works fine]
  • Guest internet pass
  • Help getting online  [these last three are all going at once]
  • Paperclip?

1:00
  • A whole flurry of stuff: YA prizes, help someone picking out a phone at Radio Shack's website, patron leaving a resume for Libarian T, money on SAM to print, patron looking at job ads, signup for study room  == all within 5 minutes
  • Two guest passes for internet [clearly, there are a ton of people here today from not-here]
  • Help printing
  • Help with printing (same person) and logging off
  • "My sessions are ?disabled?? But I haven't used up all my time today?" [all fixed--SAM doesn't like if you computer-hop too quickly]
  • Another flurry: two phone calls (horrible, horrible connection on both!), two people paying for print, some others needing to scan, GRE books [luckily, Librarian H happens by and can take on the scanning part while I do the rest]