11:00 a.m. - 12:00 noon ; 1:00 - 3:00 p.m.

What I'm doing between questions: cleaning out old emails (went from about 2600 in my inbox to 2116...sigh)

11:00

• [Librarian J tells me that Mr. Ick has been banned for the day--it's been a stellar week for him with everyone at the Reference Desk]
• [And I call to 'rescue' C from having her ear bent by the boss interminably]
• Local yellow pages: "I found this sitting on a table" [Thank you: we're in the midst of shifting everything in the area where these have been kept, so I actually don't know where it goes now--and wow does the patron smell bad!]
• How to access our wireless [handout]
• Double-sided photocopies? [I take it in back and do it there--way too complicated on the public machines]
• [Director appears out of nowhere to cover since 5 people showed up at once with Double-Side Guy]
• What's my internet password? and Can I print? [yep and yep]
• [much talking ensues]
• [The Director knows where the phone books are now...yay]
• Pencil
• How to access our wireless [he just wants the network names, and the Director goes off with him to help since he's a newbie]
• Pen
• Scratch paper
• [phone] Certified Coding Specialist [of course we don't own, so I do a purchase request...and the Director tells me I should've just told her we can't get it for her since it's not available in-state...it's c2011, so WTF, woman, shaddup! It's my lunchtime, let me freakin' LEAVE!]

1:00

• [phone] How to get into NetLibrary when I don't remember my UserID [I walk through the EBSCO (not NetLibrary anymore) procedure, and find that he's trying to get in using a direct URL rather than through our webpage...wrong...sigh]
• [Call Librarian J's leftover reference patron to tell her the book is here]
• Pay for printing
• And how do I pay for the tolls I missed driving up from [former prison city] last week? [plus he's a native Spanish speaker, and the tollway site SUX....]
• Fax
• Forgot my pin [I look it up]
• Need a visitor pass for the net
• Forgot my PIN [I look it up]
• Visitor pass
• Three visitor passes (dad + kids)
• [FINALLY take book to holdshelf half an hour after calling the patron!!]
• Mrs. Nixon [in processing, so I get her name and find the book for soonest processing]
• [I quietly suggest to two tweeners that they need to keep their voices down a bit while they play some stupid game that involves flying--just looking at it from my desk makes me motion sick!]
• [phone from circ] "Do you have [patron] up on your screen?" [yup the one I had to call for the hold for Librarian J...]
• "Why don't you mark books with the year on the call number?" [Zomg--the extra typing for ONE person? I mean, how many people do actually care what year something was written?]
• Books on iPads [yup, we gots 'em]
• [More commentary about dates on books--it would be great if he knew the title...I suggest a subject search in the catalog limited by date...we'll see if he takes me up on it]
• Stapler
• Not-So-Big House books [got 'em, but of course all she could remember was "something like 'small houses'"--fortunately I've read a couple of 'em!]

2:00

• "I need to borrow the edge of your desk..." [to tear a cartoon out of a printout he just made]
• Fax
• How to start a home-based landscaping business [the good news: we own it; the bad news: it's not where it belongs on the shelf--I show them starting generic business books instead]
• Formatting in Yahoo! mail
• IRS publication #17 [not here, and we couldn't put it out till Monday anyway]
• Pay for printing
• [Chat about New Year's activities with a patron]
• The Christmas Wedding [place hold for her]
• Fax
• Pay for printing [helps if I've got the right number...and she complains about having to pay $9 for 9 pages]
• [...am finally back to my workroom desk at 3:15--thanks for spending 10+ minutes with one patron, Librarian J, while I helped three others after 3:00]